Going to the DMV is a necessity for almost everyone. If we’re honest, though, it’s a necessity most aren’t too thrilled about. Gathering documents, unknown wait times, potentially low staffing— it can be a pretty daunting task for customers and the employees who serve them. But what if there’s a way to improve all of that?
Enter: A DMV scheduling app using FlexBooker’s powerful, automated software. Here, we’re sharing six reasons your DMV should use one and how it can improve your day-to-day for customers and employees.
Reduce customer wait times
One of the biggest complaints about DMV experiences is inconsistent and extensive wait times. Because a lot of DMVs are privately owned, there’s not a lot of public data about how long those wait times are. But if you read online reviews of customer experiences, you’ll see that wait times are often anywhere from 10 minutes to several hours.
One of the biggest advantages of FlexBooker is the automated appointment scheduler. Customers can schedule their own appointments on your website and forego the entire process of showing up and not knowing when they’ll be seen or how long they’ll wait. One of the best parts? FlexBooker will send out automated texts and emails to remind customers of their upcoming appointment to reduce no-shows.
During peak hours, days, or seasons, it’s not surprising to see lots of customers gathered inside or outside the DMV. However, due to the CDC’s social distancing recommendations, it’s better if that can be avoided altogether. With the automated appointment scheduler, you can avoid long lines and crowded lobbies, as customers will have their own specific time to show up for their appointment.
Manage staffing needs
Instead of taking your best guess as to how busy you’ll be day-to-day, FlexBooker actually shows you. You’ll be able to see everything from how many appointments you have and the appointment types, making it that much easier to decide how to staff your DMV that day or week. Even better, your employees will also have access to the schedule manager, allowing them to pick up extra hours they may want or take some needed time off.
Your DMV may already have a good idea of when certain appointment types are going to be busier than others. But what if you could take the guesswork out of that completely?
On top of scheduling appointments, FlexBooker allows customers to schedule appointment types. For example, if a driver’s license exam takes longer than a license plate renewal, you can account for that in your system. What’s more, if you know some days are busier for exams or renewals, you can control the appointment types you offer online to better cater to your customers and your employees.
Gather useful data
All that guesswork we’ve talked about? That can be virtually eliminated with FlexBooker. That’s because it gathers data about your busiest days, busiest appointment types, and much more to help with future decision making for your business and overall staffing. It can even send you a daily recap every morning, giving you an at-a-glance look at your appointments for the upcoming week.
Improve your DMV with FlexBooker’s scheduling app
The DMV is often a daunting experience for customers, but you can help change that with a scheduling app. FlexBooker’s powerful automated software has tons of other benefits to improve your DMV, such as:
- Automated waitlists
- Employee schedule management
- Easy website integration
- Automated appointment confirmations and reminders (text and email)
- And much more!
Want to see how FlexBooker can work for your DMV? Schedule a demo to see first-hand all the ways you can use it to your advantage.