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2021 Top Small Business Trends

We were all ready to put 2020 behind us, however 2021 has come in with its own challenges. Many businesses closed down in 2020 due to the financial havoc and operational difficulties of the Covid pandemic. New and continued lockdown measures put in place by some countries show signs that it will continue to be a challenging post-pandemic and recovery year. However, there are some trends that small businesses should look forward to in 2021. 

Taking advantage of these business trends can lead your business to becoming more resilient and flexible in the face of new challenges in this post-pandemic era.

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Small Business Challenges…Plus Solutions!

Launching a business is a huge accomplishment for every business owner, however maintaining the business is another large challenge. Regardless of the business size, there are many hurdles that all businesses face, ranging from competition with competitors and managing customer bases to hiring and directing employees to help your company scale and grow. 

Here are some challenges small businesses face today and how to improve them. By dealing with such key small business challenges, you can step ahead of your competition. 

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5 Highly Effective Ways to Improve Your Company’s Customer Service

Customers are the central part of each business or company and must be the top priority for every business. Customer service is king, as happy and satisfied customers can assist in building credibility and boost your business. 

Customer service is not only about your customers’ questions or concerns regarding your products, but can be a very important factor for customers in deciding which company to choose. A study shows that 84 percent of customers site the company’s customer service as a key factor while making a decision.

Research indicates that 77 percent of customers are expected to refer a business to a friend after having a positive experience. Brand loyalty is also based on customer service as 95 percent of customers believe that good customer service is essential for brand loyalty. For this reason it is vital to concentrate on keeping your clients satisfied and happy with excellent customer service. 

Ways to improve customer service 

Here are some of the best ways to improve customer service, ensuring your customers’ experience is brilliant and unique.

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How to Overcome The Post-Holiday Retail Slump

It’s an all too familiar feeling when business owners recognize the post-holiday retail slump has set in. It’s natural after all, with dreary weather in many parts of the country, and expendable income depleted after the holidays.

After the rush and excitement of the holidays, how do retail shops continue to bring in customers during the slow months of January and February? We have a few ideas 😉

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