Ease of use is an important characteristic of a dental booking system. The last thing you need is a difficult-to-manage system, which will leave you and your patients confused. With numerous options available online, how should you choose a scheduling system? In this blog post, we will focus on what to look for when searching for this type of tool. Let’s get right to it.
The first thing to look for in a dental booking system is the ability to customize your layout. Your website is the face of your business; the first thing your potential clients see when searching for you. Of course, you would want your website to look like its best possible version. Here, you need your scheduling system to seamlessly integrate with your page, and not look like a third-party entity. You should also be able to edit your fill-out form, i.e. add or take out any necessary and unnecessary fields. Having full control over your layout should be a big priority when looking for the perfect scheduling platform.
Another useful feature to look for is the online payment option. It is no secret that, in this day and age, most purchases and payments are done via credit card. Having this function in place will allow you to receive payments more easily, and your clients will definitely appreciate this feature as well. Here’s a tip for you. You can authorize your system to charge a no-show fee on clients who fail to make it to their appointments. This will make up for your lost time, as well as decrease the likelihood of someone forgetting about an appointment altogether.
Daily and Monthly Reporting
This next feature will definitely take your dental practice to the next level. Look for a dental booking system which will send you daily and monthly reports. Here is how the two are different. Your daily reports will indicate the appointments you have within that day. You will see all of your bookings, as well as any cancellations made within the last 24 hours. These reports are a great overview to receive at the beginning of your day. Monthly reports, on the other hand, go more into detail about your overall business activity. You will see your most popular appointment type, most popular time slot, the busiest day, most booked employee, etc. All this information is needed to run a successful business. With the help of these monthly reports, you can make better business decisions in the future.
Finally, look for a system that offers automation options. For example, you should be able to automate reminder messages to your clients. Your system will automatically send them out on the day of their booked appointment. Manually doing this is very time-consuming. Automate what you can.
In this blog post, we discussed all the features you should look for in a dental booking system. Customization, online payment option, daily/monthly reporting, and automation are the 4 main features that lay the foundation for a good system.