An online appointment booking tool is very useful for the development of your business and its steady growth. It can attract customers, drive your sales up and save you a lot of time on manual work. But how does it work exactly? If you are wondering that, keep on reading. In this blog post we will describe both how it works for the owner and the customer, for you to get a full picture.
How It Works for the Business Owner
The process starts with you choosing a good online appointment booking software. Keep in mind, that it has to have a free trial for you to make sure it meets your needs just right. After you check it and start paying for the service, you will be able to install a booking widget on your website. You can customize it the way you want so that it fits your website design. The next thing you do is the setting up of your billing and payment options. A lot of things can be done with this. For instance, you can set up a cancellation or modification fee. To attract more customers, add special offers for certain less popular time slots or service masters. For the most loyal customers, you can think of creating a loyal’s program. All this will not require a lot of your effort or time but will help you run your small business more effectively and productively.
How It Works for the Customer
Nowadays many clients consider an option of an online appointment booking software to be a must for every service-offering business. It makes the process of booking much easier and faster. They will simply have to find your website first. Then choose the services they need, the exact service provider and time slot that is the most suitable for them. Then the client fills out a required information form and clicks submit. A customer will be able to pay online securely, too. Once they do, they will receive confirmation via email or SMS.
This process is much simpler than that of waiting on busy a line and then doing the same until a staff member finds a right time slot for them. With this tool they can take advantage of special offers the business owner can give. They will also be reminded of the upcoming appointment booking in order for them not to forget and be there on time.
Both processes are rather straightforward, as you can see. An online booking tool does a great job of saving you time and money on things that can be automated with a few initial customization efforts. For the client it simplifies the process of booking significantly. It is much faster and easier to fill out short information form and choose a time slot seeing real-time availability than waiting for all that to be done manually by a staff member. All in all, this software is one that can boost your sales with little to no effort from you.